Frequently Asked Questions

Everything you need to know about shopping with S101

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Simply visit our returns portal to start a request and receive a prepaid shipping label.

Which payment methods do you accept?

S101 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.

How can I track my order?

Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

Are the products on S101 authentic?

Yes, we source all our products directly from authorized distributors and manufacturers to ensure that every item sold on S101 is 100% authentic and of the highest quality.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team or using the 'Cancel Order' button in your account.